Privacy Policy

1. Information We Collect

When you submit a form on our website, we may collect the following information:

• Full name
• Phone number
• Email address
• Optional message or item description you choose to provide

We do not automatically collect device identifiers, cookies, or tracking data beyond standard web server access logs.

2. How We Use Your Information

• Respond to inquiries and quote requests
• Schedule in-person appraisal visits
• Send SMS appointment reminders and service updates (only when you have provided your phone number and consented)
• Improve our services and website

3. SMS Communication

By submitting your phone number through our contact form, you consent to receive SMS text messages from Buy Gold Knoxville TN (Phoenix Jewelry) related to:

• Service inquiries and quote follow-ups
• Appointment confirmations and reminders
• Business updates relevant to your request

Message frequency varies based on your interactions with us.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out: Reply STOP to any SMS message at any time. You will receive one final confirmation and no further messages will be sent.

For help: Reply HELP or contact us at [email protected].

SMS messaging is provided through Twilio, a third-party SMS platform.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We share data only with service providers required to operate our platform:

• Twilio — SMS delivery (Twilio Privacy Policy)
• PostgreSQL / hosting provider — secure data storage

5. Data Retention

We retain submitted contact information for as long as needed to fulfill your request and for reasonable business record-keeping. You may request deletion of your data at any time by contacting us.

6. Security

We use reasonable technical and organizational measures to protect submitted data, including encrypted connections (HTTPS) and restricted database access. No method of transmission over the internet is 100% secure, however we take your privacy seriously.

7. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.