SMS Messaging Policy

Program Description

Buy Gold Knoxville TN (Phoenix Jewelry) uses SMS text messaging to communicate with customers who have submitted their phone number through our website contact form. Messages may include:

• Confirmation that we received your inquiry or quote request
• Appointment reminders and scheduling updates
• Follow-up messages related to your service request
• General business updates relevant to your visit

We do not send promotional spam, unsolicited marketing blasts, or third-party advertisements via SMS.

How to Opt In

You opt in to SMS communications by submitting your phone number through the contact form on our website. The form displays a clear consent notice before submission confirming that you agree to receive SMS messages.

Providing your phone number is voluntary. You may leave the phone field blank if you do not wish to receive SMS messages.

Message Frequency

Message frequency varies depending on your interactions with our business. You may receive up to a few messages per inquiry or appointment cycle. We do not send high-frequency automated campaigns.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Buy Gold Knoxville TN (Phoenix Jewelry) does not charge for SMS messages, but your carrier may.

How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us.

After replying STOP, you will receive one final confirmation message and then no further SMS messages will be sent to your number.

You may also opt out by contacting us directly at [email protected] or by calling (865) 606-6307.

How to Get Help

Reply HELP to any SMS message to receive assistance information, or contact us at:

• Email: [email protected]
• Phone: (865) 606-6307

Carrier Support

SMS messaging is delivered through Twilio, a registered A2P 10DLC SMS provider. Carriers are not liable for delayed or undelivered messages.

Privacy

Your phone number and personal information are handled in accordance with our Privacy Policy. We do not sell or share your phone number with third-party marketers.